faqs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to care@envie.co.in.

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Finding the right size is crucial for comfort and fit. We recommend using our size guide, which includes detailed measurements and tips for determining your perfect fit based on your body measurements.
Proper care ensures longevity. Most lingerie should be hand washed in cold water with a mild detergent and laid flat to dry. Avoid using harsh detergents or machine washing to preserve delicate fabrics. Please read our blog on how to take care of your lingerie.
Yes, we offer a hassle-free return and exchange policy on all our products except panties. Items must be unworn, with tags attached, and returned within 7 days of receipt. Please visit our Returns & Exchanges page for detailed instructions.
We prioritize the security and privacy of your information. Our website uses industry-standard encryption and security protocols to protect your data.
We understand the importance of privacy. All orders are shipped in a brown discreet packaging without any branding or indication of the contents inside. The return address label will display our company name.
No, at the moment we do not offer gift wrapping.
We are committed to ethical sourcing practices. We source fabrics from trusted suppliers who adhere to ethical standards, including fair labor practices and environmental responsibility. We ethically manufacture Envie products in our own manufacturing units ensuring best quality.
Click on Profile > Track Order. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery from Track Order Tab available in Profile.
Orders can be canceled within 24 hours of placing the same. Orders can be cancelled via our website/app Or via customer support stating valid reasons.
While we do not offer in-person fittings, our size guide and fit tips provide comprehensive guidance to help you find your perfect fit. If you have specific questions, our customer service team is happy to assist.
Use our detailed size guide that includes instructions on how to measure yourself accurately. You can find it [here] (link to size guide).
We offer a wide range of lingerie including bras, panties, lingerie sets, camisoles, babydolls and more.
You can purchase both lingerie sets and individual pieces depending on your preferences and needs.
Our lingerie is made from high-quality materials such as cotton, lace, polyester, modal, etc. ensuring comfort and durability.
Our lingerie is designed with comfort in mind and made from skin-friendly materials. However, if you have specific concerns, please check the product descriptions or contact us for more information.
Currently, we do not offer customization options. However, we have a wide selection of styles and sizes to choose from.
Yes, we offer maternity and nursing lingerie designed to provide support and comfort during pregnancy and breastfeeding.
We accept major credit cards, debit cards, net banking and UPI for secure and convenient transactions
You can reach our customer support team via email at care@envie.co.in. We're here to assist you with any questions or concerns you may have.
We offer a hassle-free returns and exchanges policy. Simply return unworn items with tags attached within 7 days of receipt for a refund or exchange. Please see our Returns & Exchanges page for details.
Unable to find satisfactory answers ? Contact Support